Know Your Customer Policy
Emitto’s new KYC Policy is meant to upgrade the trust level for all Emitto customers & clients ensuring better campaign deliverability and protecting end customers from SPAM. All Emitto accounts need to go through a vetting process that will allow the customer to use Emitto’s advanced messaging features and services.
Emitto needs to be familiar with each business or individual that wants to send A2P SMS to their end customers. Also, Emitto needs to be able to verify each person who has the authority to act on behalf of the business/client business.
The customer vouches for the regularity and validity of the data provided for Emitto KYC Policy account validation needs. The customer needs to comply with all the laws, rules of the local regulatory bodies and A2P communication services requirements, as well as Emitto Terms of Service and Privacy Policy official documents.
Individual
People who want to use Emitto,
but don't have a registered business entity.
Business
Registered entities that want to send campaigns on behalf of themselves.
Business for Business
Registered businesses that want to send campaigns on behalf of other businesses, such as Marketing agencies.
There are 3 types of accounts: Business, Individual, and Business for Business. Note: Marketing agencies that operate on behalf of their clients need to register as a business for business by providing additional data about their client business.
Registrations are workspace-based as each workspace represents a different client/brand and has separate billing and data.
There are different types of workspace-business statuses: in review, rejected, and verified.
Once you submit the form the status is automatically updated and we get notified of your data upload. Once all the data you’ve provided gets verified you’re able to use Emitto with full capabilities. If your status is rejected you should see a notification when you log in and proceed to re-upload the section that wasn’t verified. If you have problems or additional questions feel free to reach out to our team via this email address support@emitto.io.
The vetting process can take up to 72 business hours upon request submitted through the Emitto platform.
In this period of time, Emitto can reach out to the customer and ask for additional information, documentation, or clarification which can prolong the entire process.
You are able to do almost everything. The only thing we don’t allow is to send mass SMS campaigns. You will be able to send SMS to your verified phone number(s) and test out the service in general. If you’re not into SMS then you have no limits on the platform.
You should ask the company representative to provide information about an authorized person. If you’re working on behalf of a client in your marketing agency then your contract means you are authorized to run campaigns on their behalf and there should be no problem.
If you have a valid contract with a client that means you are authorized to manage marketing campaigns on their behalf. You should provide the contact of the client employee just in case we need to provide additional data to the local carriers.
You can provide details proving your identity and you should have no problem with the entire process. Individuals have a lower trust level than registered business clients, but we still value each and every one of you and will do our best to help with the process.
Totally. You are free to send your first test SMS right after you create your workspace. You can send SMS only to your verified phones before your workspace gets approved.
Your business validation request will be rejected in certain situations. We may not be able to validate some of the information provided and might need additional data in order to verify your account. If you do get rejected status please do not hesitate to contact our team at support@emitto.io for further assistance.
Sure thing. The only thing you can’t do is send mass SMS campaigns. Everything else is available and at your disposal.
You are limited to sending SMS only to your verified phone numbers. That includes your own phone number used on registration and additional phones you can add as verified (up to 5 phones).
Yes! Everything is instantly available except for mass SMS campaigns.
No. You should provide details for business verification in order to be able to update your Sender name.
You can choose any plan you like even before your account gets verified.
You are free to do so the moment you create your workspace. The platform will be completely available, except for being able to send mass SMS campaigns.
We handle our user data with maximal confidentiality and respect. Emitto is GDPR and CCPA compliant. You can check out our official Terms of Service and Privacy Policy for more details.
No, verification is done per workspace. Each workspace should represent one brand/business. Once you’ve verified the first workspace you’ll have an easier second time aroung.
Note for Marketing Agencies or anyone with a need to manage multiple brands under one account:
Your agency/business data should be the main thing we verify as a legitimate user.
You are responsible for providing accurate data about your client(s).
The client data is necessary for additional registrations related to their brand name, such as Sender ID, the countries they want to send SMS to, their Viber brand name, etc.
If you need help setting up more than 2 workspaces at the moment, contact support@emitto.io for help.
